You’re looking for the best way to speak with a customer service representative. You found it.
The direct toll-free number is 888-602-1823.
This guide confirms the contact details and gives you what you need to make your call count. I’ll show you how to get through faster and actually solve your problem.
We’ll cover the hours you can call, what to have ready before you dial, and other ways to get help if calling doesn’t work for you right now.
Official Contact Information & Business Hours
Look, I know some of you prefer email or chat support.
You think calling is old school. That it takes too long or you’ll get stuck on hold forever.
I used to think the same thing.
But here’s what changed my mind. When you actually need help with something specific (like figuring out how brands achieved viral success online for your own campaign), talking to a real person cuts through the back and forth.
One call beats ten emails.
Toll-Free Customer Service Number: 888-602-1823
Hours of Operation: Monday through Friday, 9:00 AM to 6:00 PM Eastern Standard Time.
After-Hours Support: Call outside these hours and leave a detailed voicemail. Someone will get back to you the next business day.
Pro Tip: Want shorter wait times? Call mid-week between 10:00 AM and 2:00 PM EST.
I recommend saving this number in your contacts now. You’ll thank yourself later when you need it and don’t have to go searching.
How to Prepare for Your Call for the Fastest Resolution
I’ve taken hundreds of support calls over the years.
And here’s what I’ve noticed. The calls that get resolved in five minutes versus the ones that drag on for thirty? It comes down to preparation.
You might think that’s the support team’s job. That they should be able to figure everything out from scratch. And sure, a good rep can work with whatever you give them.
But why make it harder than it needs to be?
A few minutes of prep before you dial 888-602-1823 can mean the difference between getting back to work and spending your afternoon on hold.
Here’s what you need to have ready.
Your Account Details
Pull up your account ID or the primary email you used when you signed up. I know it seems basic, but you’d be surprised how many calls start with a five-minute search for this info.
A Clear Summary of the Issue
Think through what’s actually wrong before you call. If you’re seeing error codes, write them down. Campaign names, dates, specific pages where things broke (these details matter more than you think).
Relevant Documents
Got a billing question? Have that invoice number ready. Need to discuss a report? Pull up the file. Our reps in Louisville can walk you through almost anything, but they can’t see your screen unless you’re looking at the same thing.
Access to Your Dashboard
This one’s big for technical issues. Log into your account on a computer before you call. When the rep says “click on the campaigns tab,” you want to be ready to follow along in real time.
Not sitting at your desk? That’s fine. Just know the call might take longer.
Common Topics Our Customer Service Team Can Assist With
I’ll be honest with you.
Our team can help with a lot. But I’m not going to pretend we have every answer to every marketing question you might throw at us.
What I can tell you is this. Our representatives know the ins and outs of what we offer. They’ve helped hundreds of people figure out their marketing challenges.
Here’s what they handle best.
Digital Marketing & Campaign Support: Need help setting up a new campaign? Wondering why your analytics look different than you expected? Call 888-602-1823 and we’ll walk you through it. Sometimes ad delivery gets weird and honestly, we’re still learning new quirks in the platforms ourselves.
Billing and Subscription Management: Questions about your invoice or want to change your payment method? We can sort that out. Thinking about upgrading your plan? We’ll help you figure out if it makes sense for where you are right now.
Technical Platform Assistance: Login issues happen. Integrations don’t always play nice the first time. Our team can help you get unstuck, though I’ll admit some third-party tools throw us curveballs too.
Branding & Strategy Inquiries: Want to talk through the importance of consistent branding across platforms? We can do that. Need clarity on something from our latest posts? We’re here.
Look, we don’t know everything about every marketing situation. But we know our stuff and we’ll tell you straight when something’s outside what we can help with.
Prefer Not to Call? Alternative Support Channels
I get it. Sometimes you don’t want to pick up the phone.
Maybe you’re in a meeting. Maybe you just prefer writing things out so you have a record. Or maybe phone calls just aren’t your thing.
That’s fine. You’ve got options.
Email Support: Send your questions to [email protected] and we’ll get back to you within one business day. This works great when you need to explain something in detail or attach screenshots.
Online Help Center: Head to our website and check the Help Center. You’ll find answers to common questions right there. No waiting required.
And if you change your mind? You can always call 888-602-1823.
The point is to get you the help you need in whatever way works best for you.
We’re Here to Help You Succeed
You came here looking for a way to reach customer service. Here it is: 888-602-1823.
I know how frustrating it can be when you need help and can’t find a real person to talk to.
Getting support when you need it matters. Your marketing campaigns don’t wait, and neither should you.
Our team is standing by during business hours to help you work through whatever challenge you’re facing. Whether it’s a technical issue or a question about your account, we’ve got you covered.
Call 888-602-1823 and let’s get your problem solved.
We’re here because your success matters. Pick up the phone and we’ll take it from there.
